Premium Quality Consulting Privacy Statement
Effective May 24, 2018
Premium Quality Consulting, LLC (collectively, "PQC", "we" or "us") respects the privacy of its customers, business partners, and visitors to its Website (as defined below). The PQC Privacy Statement (the "Privacy Statement") describes the information that we collect, how we obtain the information, and how we may use or disclose that information. This Privacy Statement also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices and exercise their privacy rights. Please take the time to read this Privacy Statement and the related statements in their entirety to ensure you are fully informed. If you have any questions or concerns about our use of your personal information, please contact PQC using the contact details provided at the bottom of this Privacy Statement.
This Privacy Statement only covers our privacy practices with respect to the collection, use, and disclosure of information obtained: (i) through the PQC websites at www.pqc.coffee and www.cya.coffee (collectively, our "Website"); (ii) in connection with the use of applications downloaded to a User’s mobile device (“Mobile Applications”); and (iii) in connection with the use of our hosted software applications (the "Subscription Service") including but not limited to Cover Your Assets (“CYA”) and related support services ("Support Services"), as well as expert services, including professional services and training (the "Expert Services") that we provide to Customers. In this Privacy Statement, the Subscription Service, Support Services and the Expert Services are collectively referred to as the "Service."
For the purposes of this Privacy Statement:
"Customer" means any entity that purchases the Service.
"Customer Data" means the electronic data uploaded into the Subscription Service by or for Customer or its Users.
"Visitor" means a visitor of the Website.
"User” means an individual authorized by Customer to access and use the Subscription Service.
How We Obtain Information
As further described below, we collect several types of information from and about our Visitors.
Information you voluntarily provide to us
· When filling out forms on our Website we collect personal information, including without limitation, name, mailing address, email address and telephone number.
· When you request further information or services from us.
· When you register to use a trial instance of the Subscription Service.
· When you report a problem with our Website.
· When you contact us.
· When you complete our surveys.
· Other information you may submit to us related to your use of our Website.
Information from third parties
PQC may collect and use information we receive from third parties in connection with your use of the Website. For instance, PQC uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts, and to identify areas for improvement.
Information we collect as you navigate through the Website
As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your IP address, usage patterns, traffic data, location data, logs and other communication data and the resources that you access, as well as information about your computer and internet connection, including your operating system and browser type.
Cookies and Other Forms of Automated Collection
· Estimate our audience size and usage patterns.
· Store information about your preferences, allowing us to customize our Website.
· Speed up your searches.
· Authenticate your access to various areas of our Website.
· Recognize you when you return to our Website.
· Track when you respond to surveys.
How We Use Information Collected
We may use information that we collect about Visitors for the following purposes:
· To operate, maintain and improve our Website.
· To provide you with information, products or services that you request from us.
· To notify you about changes to our Website or obtain any required consent.
· To allow you to participate in interactive features of our Website, when you choose to do so.
· For industry analysis, benchmarking, analytics, marketing, and other business purposes.
· To track your browsing behavior, such as the pages you visited over time.
· To contact you for marketing purposes, in accordance with your marketing preferences (for example, we may use your information to contact you to further discuss your interests in our services and products).
If you ask us to contact you about goods and services that may be of interest to you, we may use your personal information or permit selected third parties to use your personal information to contact you about such goods and services. Visitors may withdraw consent at a later time by sending us an email notice to email@example.com.
How We Share Information Collected
We may disclose personal information that you provide to us via this Website, to the following third parties:
· Contractors, business partners and service providers we use to support our business or who provide services on our behalf.
· In the event of merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case personal information held by us about our Visitors will be among the assets transferred to the buyer or acquirer.
We may also disclose your personal information to third parties to:
· Comply with any court order or other legal obligation.
· Protect the rights, property, or safety of PQC or others.
We do not sell, rent or trade information collected through the Website with third parties for their promotional purposes.
Legal Basis for Processing
If you are from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in the "Contact Information” section below.
International Transfer of Data
PQC may store and process any information collected in connection with the Website in any country where we have facilities or in which we engage service providers.
If you are a visitor from the European Economic Area ("EEA"), we will protect your personal information when it is transferred outside of the EEA by:
Processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or
Otherwise implementing appropriate safeguards to protect your personal information, including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.
If you require further information about our international transfers of personal information, please contact us using the contact details in the “Contact Information” section further below.
Do Not Track
While PQC attempts to honor do not track (“DNT”) instructions we receive from a Visitor’s browser, we cannot guarantee that PQC will always respond to such signals, in part, because of the lack of common industry standard for DNT technology. We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.
Your Privacy Rights
We provide you with certain choices regarding the information you provide to us. In particular:
If you wish to access, correct, update, or request deletion of your personal information, you can send us an e‑mail at firstname.lastname@example.org.
Certain jurisdictions, for example the European Economic Area, provide their residents specific privacy rights under applicable law. We will process your requests to exercise such rights, including if you object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, in accordance with applicable data protection laws. You may send us an e‑mail at email@example.com or using the contact details under the “Contact Us” heading below.
In addition, if we process your personal information in reliance upon your consent, you can contact us at any time to withdraw your consent.
We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfill your request, we may need you to provide certain information to verify your identity.
How We Obtain Information
As further described below, we collect several types of information from and about our Customers and Partners in the course of providing and supporting our Service.
Customers process Customer Data in the normal course of using our Service. Our use and access of Customer Data processed is limited to providing and supporting the Service and in accordance with the definitive agreement between each Customer and PQC pursuant to which the Customer purchased access to the Subscription Service (the “Customer Agreement”).
We host and process Customer Data at the direction of and pursuant to the instructions of our Customers. We also collect several types of information from our Customers, including:
· Information and correspondence our Customers and Users submit to us in connection with Expert Services or other requests related to our Service.
· Information we receive from our business partners in connection with our Customers and Users use of the Service or in connection with services provided by our business partners on their behalf, including configuration of the Subscription Service.
· Server logs in support of the Subscription Service.
We also collect several types of information from our Customers and partners as a data controller, including:
• General information, including a Customer or Partner’s company name and address, credit card information, and the Customer or Partner representative’s contact information (“General Information”).
Quantitative data derived from our Customers and Users use of the Subscription Service, for example and without limitation, the number of active roles within a Customer’s instance. All data collected, used, and disclosed will be in aggregate form only and will not identify Customer or its Users.
· Track session state in the Subscription Service.
· Route a browser request to a specific node when multiple nodes are assigned;
· Authenticate your access to the Subscription Service.
· Recognize you when you return to the Subscription Service.
Cookies must be enabled in order to use the Subscription Service. A User may however, refuse to accept the “remember me” cookie, which will then require a User to provide their username and password to log into the Subscription Service.
How We Share Information Collected
We may disclose personal information that our Customers and Users provide to our Service, to the following third parties:
· Contractors, business partners and service providers we use to support our Service and business partners who provide services on behalf of our Customers.
· In the event of merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case personal information held by us about our Customers will be among the assets transferred to the buyer or acquirer.
We may also disclose your personal information to third parties to:
· Comply with any court order or other legal obligation.
· Enforce or apply the terms of the definitive agreement between Customer and PQC pursuant to which the Customer purchased access to the Subscription Service (the “Customer Agreement”).
· Protect the rights, property, or safety of PQC, our Customers, Users or others.
We do not share, sell, rent or trade information collected through the Service with third parties for their promotional purposes.
We may use Customer Data to provide the Service, including updating and maintaining the Subscription Service and providing Support and Expert Services. Notwithstanding anything else to the contrary in this Privacy Statement, we will not use, disclose, review, share, distribute, transfer or reference any Customer Data except as permitted in the Customer Agreement or as required by law.
We may use information we collect about our Customers and Partners for billing and contracting purposes.
PQC stores and processes Customer Data in: (i) any country where we have facilities, and (ii) any country in which we engage service providers.
For Customer Data transferred to us in the United States of America, PQC- complies with the EU‑U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Economic Area and Switzerland to the United States. You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Policy. To learn more about the Privacy Shield Framework, please visit the Department of Commerce’s website.
For other international transfers of personal information from the EEA, we will implement such measures as are necessary to ensure we provide appropriate safeguards for the transferred Customer Data, as agreed with our Customers.
Your Privacy Rights
Since each Customer is in control of what information, including any personal information, it collects from its Users, how that information is used and disclosed, and how that information can be changed, Users of the Subscription Service must contact the applicable Customer administrator with any inquiries about how the Customer uses and discloses personal information and how to access, rectify, correct, delete, and port personal information contained in Customer Data as well as object to or restrict the processing of personal information contained in Customer Data.
We provide you with certain choices regarding the General Information you provide to us. In particular:
To access, correct, update, or request deletion of any personal information Customer or Partner provided us as part of the General Information, please contact your account representative or PQC relationship manager to carry out these requests.
Certain jurisdictions, for example the European Economic Area, provide their residents specific privacy rights under applicable law. We will process requests to exercise such rights, including objection to and restriction of processing and requests for portability of personal information contained in General Information, in accordance with applicable data protection laws. You may send us an e‑mail at firstname.lastname@example.org or using the contact details under the “Contact Information” heading below.
We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity.
Without limiting the generality of this Policy, in addition to the information collected through the Website and the Service, PQC may obtain additional information through Mobile Applications that Customer or their Users download to their mobile devices (“Devices”). Mobile Applications provided by PQC may obtain or collect information from Users’ Devices in connection with the Service and are designed to interoperate with the Subscription Service; for instance, to provide a User with access to information within the Subscription Service or to provide information from a User’s Device to the Subscription Service.
Mobile Applications may access the geographic location of a User’s Device. Mobile Applications may also provide PQC with information related to Users’ use of the Mobile Applications, including information regarding Users’ Devices and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which PQC may use to provide and improve the Mobile Application services.
For detailed information regarding our use of Mobile Application data, please see our Mobile Applications Privacy Page.
Information accessed or obtained by the Mobile Application on a User’s Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.
PQC maintains reasonable and appropriate measures to protect the personal information obtained through the Website and in connection with the Service and Mobile Applications from loss, misuse and unauthorized access, disclosure, alteration and destruction.
The Subscription Service allows Customers to implement and configure their use of the platform and enforce their security requirements, including user access controls.
We will retain your personal information if we have a business need to do so or for as long as is needed to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required by law (for example, to comply with applicable legal, tax or accounting requirements) or by the timeframes dictated by the Customer Agreement.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
What PQC Does About Children Visiting This Website
This website is not intended for children under the age of 13. We will not knowingly collect information from website visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online.
Third Party Websites and Applications
This Website may link to websites that are not owned or controlled by PQC. As such, this Privacy Statement does not apply to information collected on any third‑party site or by any third‑party application that may link to or be accessible from the Website. In addition, Customers and other third parties, including our business partners and consultants, may develop applications (including Mobile Applications) or provide services to you or other third parties using our Service. This Privacy Statement does not apply to information collected by Customers, our business partners and other third parties or third‑party applications (including Mobile Applications) or services, even if this information is collected using our Website or Service. This Privacy Statement also does not cover the use or disclosure of any information stored in the Subscription Service when hosted by the Customer.
Changes to Our Privacy Statement
PQC reserves the right to update or change this Privacy Statement from time to time. If we make material changes to this Privacy Statement, we will notify you through an appropriate online notice (and obtain your consent where required by applicable law). Your continued use of the Website or Service is deemed to be acceptance of any updates or changes we make to this Privacy Statement and as such, we ask that you review the Privacy Statement periodically for any updates or changes that we may have made.
To ask questions or comment about this Privacy Statement and our privacy practices or if you need to update, change or remove your information, contact us at: email@example.com.
PO Box 156
Cold Spring, NY 10516
All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to: firstname.lastname@example.org.
This website is operated by Premium Quality Consulting., a Delaware LLC, located in Cold Spring, NY.